Managed Services

Find out why we are a trusted IT partner to small, medium and large business UK wide, thus enabling you to concentrate on what you do best – running your business.

With a growing reliance on IT systems you need to know you can get reliable support when you need it.   Ensphere can provide your business with proactive managed IT services to support your business and help you relieve the stress of managing your IT infrastructure.  We can provide you with all IT solutions, from Desktop management solutions through to backups and Cloud Services.

We help businesses throughout the UK with different levels of support, and no job is too big or too small, we’ll have a solution that best fits your business IT needs.  If your business needs fully managed IT support for end users, we can provide it and if your IT team need some extra technical support, we can help out when you need us.

Our engineering team focus on being proactive not reactive, we don’t just work on a break/fix model, constantly fixing the same problem time and time again.  We use the best remote technologies to avoid business interruption and get to the true cause of the issue. As part of our Managed IT services, we will provide your business with proactive monitoring, giving you peace of mind knowing that your IT infrastructure is being monitored 24×7, so that often we can get you back up and running before you even know you’re down.

Our Servicedesk is made up of a highly skilled and experienced team of engineers.  From 1st line support through to 3rd line Project engineers.  Throughout the team they have the breadth and depth of knowledge to help with any IT issue you may be facing.  This coupled with our fantastic SLA’s, will give you peace of mind and reassurance knowing that your IT problems are in the best hands.

We also provide all our customers with multiple ways of tracking their IT issues so they know at all times we are doing the best we can to solve their issue.  We provide email response updates to let you know any changes, progress or fixes in real time.  We are always available to update via phone call and we give you your very own web portal log in so you can track and monitor the status of any call raised with us.

Part of supporting your IT is also supporting your business as a whole.  As often technology is the driving force behind growth, and when you’re busy trying to expand your business you may not be aware of the technical solutions available to enhance your strategy.  We help your business through our consultative engineering approach, using our extensive knowledge and experience from working with companies in all different sectors we can ensure that your business is performing at its best.

Along with our Engineers we have a fantastic support team made up of account managers and customer care staff to give you and your company the care that you need. They can provide you with review meetings and KPI stats, to see what really is going on with your systems.

If you’d like to take advantage of our wide range of services, just give us a call!

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